Yet, HCPs do not receive adequate communication skills training and report feeling unprepared for difficult conversations with patients. Workshop Facilitators: Tina Papadakos, Jennifer Croke, Nicole Liscio, Zoe Evans, Janet Papadakos, Andrea Weiss, Tracie Burke, Jaimie Coleman, Kristen Wentlandt, Angela CashellĮffective communication between healthcare providers (HCPs) and patients is important for HCP well-being, patient engagement, and health outcomes. There are 3 scheduled sessions, please select your section according to date in the registration tab. It is an invaluable experience and brings compassion and thoughtfulness to the forefront when working with patients, friends, families and colleagues. Group or team rate can be arranged, email for more informationĪs a participant, you will receive feedback from peers, standardized patient actors and facilitators. Describe key aspects of verbal and non-verbal communication that can make or break connectionsĭebrief, discussion and feedback from facilitators, Standard Patient Actors and peers Intended ForĬlinical and Non-clinical healthcare providers, managers and leaders.Establish rapport and develop trust with patients, families and colleagues through person-centered communications techniques.Recognize listening and compassion as clinical skills and describe their impact on health outcomes. Tina Papadakos, Sarah Stoyer Course Objectivesīy the end of this course, participants will be able to:
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